CS HOTELES S.A.S.
NIT 901.769.380
Brands: Casa Selvaggio and Forestiá Cocina Local

CS HOTELES S.A.S., identified with NIT 901.769.380, is responsible for the processing of personal data collected in the course of its business activities, particularly in the operation of its brands Casa Selvaggio and Forestiá Cocina Local.

The company may process personal data directly or through duly authorized third parties, always ensuring compliance with applicable personal data protection regulations in Colombia.

This policy is adopted in accordance with Law 1581 of 2012, Decree 1377 of 2013, Decree 1074 of 2015, and other regulations governing personal data protection in Colombia.

This policy applies to all personal data collected, stored, used, circulated, or deleted by CS HOTELES S.A.S. through any interaction channel with customers, guests, suppliers, or partners, whether physical, digital, telephone-based, or through technological platforms.

 

1. Personal Data Subject to Processing

In the course of its operations, CS HOTELES S.A.S. may collect personal information necessary for the proper provision of its services.

This may include:

  • Identification data
  • Contact information
  • Reservation and stay details
  • Billing and payment information
  • Restaurant consumption data
  • Browsing behavior on digital platforms
  • Facility entry records
  • Images or videos captured through security systems
  • Any other information voluntarily provided by the data subject

Personal data may be processed for the following purposes:

  • Reservation management
  • Lodging services
  • Restaurant and dining services
  • Billing and payment processing
  • Customer service support
  • Commercial communications
  • Promotion of services and special events
  • Customer loyalty initiatives
  • Internal service quality analysis
  • Legal and contractual compliance
  • Security of guests, staff, and facilities

 

2. Authorization of the Data Subject

Personal data will only be processed when the data subject has provided prior, express, and informed authorization, except in cases where applicable law permits processing without such authorization.

Authorization may be obtained through physical, electronic, or digital means and will be considered granted when the data subject voluntarily provides information through established company channels.

 

3. Rights of Data Subjects

Data subjects have the right to:

  • Know, update, and correct their personal information
  • Request proof of granted authorization
  • Be informed about how their data is being used
  • Request correction, updating, or deletion of personal information
  • Revoke authorization where no legal obligation prevents it
  • Access their personal data free of charge
  • File complaints with the Superintendence of Industry and Commerce

 

4. Inquiries and Complaints

To exercise these rights, requests may be submitted via email:

Email: info@casaselvaggio.com

Requests must include:

  • Identification of the data subject
  • A clear description of the request
  • Contact details for the response

Response timelines:

  • Inquiries: within ten (10) business days
  • Complaints: within fifteen (15) business days

All requests will be handled in accordance with applicable Colombian regulations.

 

5. Information Security

CS HOTELES S.A.S. adopts reasonable technical, administrative, and human safeguards to protect personal data against:

Loss
Misuse
Unauthorized access
Alteration
Disclosure

All information is managed under principles of confidentiality, integrity, and availability.

 

6. Data Transfer and Transmission

As part of normal operations, personal data may be shared with third parties when necessary to provide services.

These may include:

  • Booking platforms
  • Technology service providers
  • Strategic business partners

In all cases, CS HOTELES S.A.S. will ensure such parties comply with appropriate data protection standards and use personal data only for authorized purposes.

 

7. Sensitive Data and Data of Minors

Sensitive personal data will only be processed when strictly necessary and with the explicit authorization of the data subject.

Providing sensitive data is always optional.

In the case of minors, personal data will only be processed with prior authorization from a legal representative and with full respect for the minor’s fundamental rights.

 

8. Use of Cookies

The company’s digital platforms may use cookies to:

  • Improve user experience
  • Analyze user behavior
  • Optimize services and website performance

Users may configure their browser settings to accept or reject cookies at any time.

 

9. Data Retention

Personal data will be retained only for as long as necessary to fulfill the purposes described in this policy and to comply with applicable legal obligations.

 

10. Policy Validity

This Privacy Policy becomes effective on the date of publication and may be modified at any time. 

Any updates or changes will be communicated through the company’s official channels.